F.A.Q: Frequently Asked Questions

Got Questions? We’ve Got Answers!

Creative Caption & Video takes pride in having 20 years experience in the industry and was build on helping people continue to broadcast their shows to viewers.
Below is a list of the most common questions and answers we get asked daily. If you have a question that is not listed below, please fill out the "Ask Your Question" form and we will reply to you asap.

What is Closed Captioning?

Closed Captioning is the process of displaying text on a television, phone, tablet or other visual display to provide additional or interpretive information. It's used as a transcription of the audio portion of a program as it occurs, sometimes showing non-speech elements like audio effects, ie. (Engine starting)

What are the different types of Closed Captioning?

Two major styles of captions are currently being used in the industry: Pop-On and Roll-Up.
Pop-on captions do more than just "pop on" and off the screen in sync with the program's audio.
They allow deaf and hard-of-hearing viewers to comfortably follow the storyline of the program.
Pop-on captions are carefully placed on the screen to indicate the speaker, descriptions of music and sound effects.
Pop-on captions seem to be preferred way to show captions for deaf and hard-of-hearing viewers.
Roll-up captions "roll up" on to the screen one line at a time.
As each new line rolls up and the top line disappears. Roll-up captions are typically used for live captioning.

What is the difference between offline and real-time captioning?

The difference is essentially live vs. pre-recorded. Real-time captioning is performed at the same time the broadcast is aired.
A captioner is linked directly to the station and words are typed as they are spoken.
Offline captioning is done after a show is recorded and timed perfectly before it is used to create a new captioned master.
Creative Caption & Video only provides offline Captioning. We pride ourselves in 100% accuracy. Live captioning is at best 20% accurate.

Do you offer Captioning for online services like YouTube?

Yes. The "Auto Captioning" from YouTube is terrible. If you uploaded a video to your YouTube channel, we can supply you with a .SCC "Timed Captioned" file that you can add to your YouTube video that will sync perfectly.
Anyone watching your video can click on the CC button in the video player and the captions will appear.

What if I already have a transcript for my project?

That's Great! This is a perfect way to save money by supplying your own transcript.
Transcription can be the most time consuming part of the Closed Captioning process.
We accept all transcript formats as long as it is 100% accurate.

What is the difference between Closed and Open captions?

The term "Closed" indicates that the captions are not visible until activated by the viewer, usually via the remote control or menu option.
Open captions are visible to all viewers and typically can't be turned off.

Do I need my video Closed Captioned?

99% chance the answer is Yes. View the exempt items below.

Can I be exempt from having to Closed Captioning my video?

Yes. There are two categories of exemptions.

  • 1) Self-Implementing Exemptions
  • 2) Economically Burdensome Exemption

The "Self-Implementing Exemptions" means you do NOT have to petition the FCC to air your show on TV if your show:
  • airs between 2am - 6am. (there are rules about airing in multiple time zones at once)
  • is primarily all text on screen.
  • is NOT in English or Spanish.
  • is a public service announcement or promotional video under 10 minutes long.
  • is non-vocal music.
  • is instructional programming that is locally produced for public television stations for use in grades K-12 and post secondary schools.
  • There are a few grandfathered rules dating back to 1996, but if you are new to airing your show on TV, they do not apply to you.

The "Economically Burdensome Exemption" means you DO have to petition the FCC to air your show on TV without Closed Captioning. Basically, you need to prove that you can not afford Closed Captioning.

The FCC must consider the following factors in making an "Economically Burdensome" determination:
  • the nature and cost of the Closed Captions for the programming.
  • the impact on the operation of the provider or program owner.
  • the financial resources of the provider or program owner.
  • the type of operations of the provider or program owner.

Ask your question

Your Name:

Your E-mail:


Your Question: